With more than 300 outlets and authorised retail venues, singapore pools offers a wide variety of lottery games such as Toto, 4D, Singapore Sweep, sports betting, and horse racing. It also operates a mobile app that allows customers to play online. Moreover, customers can get help from customer support agents via email and telephone. They can also ask questions and make suggestions on how to improve the website.
As a state-owned gaming company, Singapore Pools is required to be responsible and fair in their operation. To ensure this, they conduct regular checks on their IT systems. Additionally, they use digital signage in their outlets and branches to educate players about playing responsibly and gambling within their means. Singapore Pools also uses PADS4 to display event messages and betting updates.
The company’s operations have expanded over the years. In addition to running the country’s state-sponsored lotteries, it now operates the only legal bookmaker for association football and motor racing betting. It is a subsidiary of the Tote Board, a statutory board under the Finance Ministry, and channels operating surplus from gambling revenue to support a wide range of community initiatives.
According to the latest annual report of Singapore Pools, total turnover for the last financial year was more than S$9.3bn. This came from bets on Toto, 4D, Singapore Sweep, and sports. Toto is the oldest and most popular game, followed by 4D and Singapore Sweep. It is estimated that more than 90% of adults in Singapore have played a lottery or sport betting at least once in their lifetime.
Singapore Pools’ main goal is to provide a safe and secure environment for its customers. To achieve this, the company invests in its people and infrastructure. In addition, it is committed to giving back to the community through various charity and sponsorship programs. In fact, it is a leader in corporate social responsibility among gaming companies in Asia.
One of the most important factors in maintaining the safety of gamblers is ensuring that staff are well-trained and aware of the risks. To this end, the company’s HR department works closely with the IT team to develop and run training modules. These modules cover responsible gaming, including the risks associated with playing games and the importance of self-control. The training modules are updated and revised regularly to reflect the changing gambling environment.
Yeo explains that COVID-19 and the company’s ongoing digital transformation strategy have elevated the priority of cyber security at Singapore Pools. The team has been trained to detect and respond to phishing emails. Additionally, the IT team has unlocked additional capacity in its data centres. This will allow the IT team to manage a surge in demand, especially during peak periods. This will enable the company to keep pace with the increased demand for its services, while ensuring that its data is protected from cyber attacks.